Hyperspin Presales & Support Forum Index Hyperspin Presales & Support

 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Problem with sms recieving

 
Post new topic   Reply to topic    Hyperspin Presales & Support Forum Index -> Technical Support
View previous topic :: View next topic  
Author Message
Dron



Joined: 29 Apr 2013
Posts: 3

PostPosted: Mon Apr 29, 2013 9:03 am    Post subject: Problem with sms recieving Reply with quote

Hello!
Need some assistance with sms problem.
Some time ago sms seems work fine, but today and yesterday we have some problems with our services but I did not received any sms.
My operator says, them did not see any sms at their sms gateway, but my colleagues (another operators) received sms about problems.
I want to find root of the problem. Is it my operator or something else?

Thanks.
Back to top
View user's profile Send private message
choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 320

PostPosted: Mon Apr 29, 2013 9:12 am    Post subject: Reply with quote

Dear sir/madam,

Thank you for using our service.

Please PM me your username and phone number so that we can check for you.

Thank you.
Back to top
View user's profile Send private message
choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 320

PostPosted: Mon Apr 29, 2013 11:47 pm    Post subject: Reply with quote

Dear Andrey,

We had PM'ed you a coupon for running a detailed SMS test.

The test will show us which of our 4 SMS providers can send to your number. With the result, we will be able to setup the appropriate "SMS routing" for you.

Thank you.
Back to top
View user's profile Send private message
choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 320

PostPosted: Tue Apr 30, 2013 4:23 am    Post subject: Reply with quote

Dear Andrey,

We have setup a custom SMS routing for your number based on the result. You should receive SMS correctly from now on.

Please run a final test at http://www.hyperspin.com/notification.php to confirm.

P/S: We need your colleague to run the SMS test too. Please check your PM for the coupon to use.

Thank you.
Back to top
View user's profile Send private message
Dron



Joined: 29 Apr 2013
Posts: 3

PostPosted: Tue Apr 30, 2013 7:53 am    Post subject: Reply with quote

Thank you very much!
Final test completed successfully.
My colleague already finished race test, results almost same as mine.
Back to top
View user's profile Send private message
choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 320

PostPosted: Tue Apr 30, 2013 9:54 am    Post subject: Reply with quote

You are welcome.

Feel free to contact us again if you need any assistance.

Thank you.
Back to top
View user's profile Send private message
Dron



Joined: 29 Apr 2013
Posts: 3

PostPosted: Mon Sep 04, 2017 9:16 am    Post subject: Need SMS race test again Reply with quote

Hello.
I need to do SMS race test again, because last notification time SMS was not received.
Thanks.
Back to top
View user's profile Send private message
choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 320

PostPosted: Mon Sep 04, 2017 10:20 am    Post subject: Re: Need SMS race test again Reply with quote

Please perform a normal SMS test at http://www.hyperspin.com/notification.php . On the result page, you can find a link to run the detailed SMS test.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Hyperspin Presales & Support Forum Index -> Technical Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group