Hyperspin Presales & Support

[Dron]

Hello!
Need some assistance with sms problem.
Some time ago sms seems work fine, but today and yesterday we have some problems with our services but I did not received any sms.
My operator says, them did not see any sms at their sms gateway, but my colleagues (another operators) received sms about problems.
I want to find root of the problem. Is it my operator or something else?

Thanks.

[choonkeng]

Dear sir/madam,

Thank you for using our service.

Please PM me your username and phone number so that we can check for you.

Thank you.

[choonkeng]

Dear Andrey,

We had PM'ed you a coupon for running a detailed SMS test.

The test will show us which of our 4 SMS providers can send to your number. With the result, we will be able to setup the appropriate "SMS routing" for you.

Thank you.

[choonkeng]

Dear Andrey,

We have setup a custom SMS routing for your number based on the result. You should receive SMS correctly from now on.

Please run a final test at http://www.hyperspin.com/notification.php to confirm.

P/S: We need your colleague to run the SMS test too. Please check your PM for the coupon to use.

Thank you.

[Dron]

Thank you very much!
Final test completed successfully.
My colleague already finished race test, results almost same as mine.

[choonkeng]

You are welcome.

Feel free to contact us again if you need any assistance.

Thank you.

[Dron]

Hello.
I need to do SMS race test again, because last notification time SMS was not received.
Thanks.

[choonkeng]

Please perform a normal SMS test at http://www.hyperspin.com/notification.php . On the result page, you can find a link to run the detailed SMS test.