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3 questions before signing up

 
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taylormade



Joined: 02 Feb 2008
Posts: 4
PostPosted: Sat Feb 02, 2008 3:22 pm    Post subject: 3 questions before signing up Reply with quote
1) I got an invitation to be a reseller because I signed up my company for your service. If I become a reseller, is there any problem with converting my company account over to my reseller account?
2) If that is allowed (and I really can't see how it could be prevented), I assume that you will pitch all of the people I have as clients, to be resellers too. If they do what I do, I'll loose them as customers. What is in place to prevent that kind of loss of clients?
3) Now when I get email notices about outages, they say they are from Hyperspin. Who do the email notices to my customers come from if I am reselling the service?
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choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 321
PostPosted: Sat Feb 02, 2008 4:00 pm    Post subject: Re: 3 questions before signing up Reply with quote
Quote:
1) I got an invitation to be a reseller because I signed up my company for your service. If I become a reseller, is there any problem with converting my company account over to my reseller account?


I have emailed you to obtain some sensitive details.

Quote:
2) If that is allowed (and I really can't see how it could be prevented), I assume that you will pitch all of the people I have as clients, to be resellers too. If they do what I do, I'll loose them as customers. What is in place to prevent that kind of loss of clients?


No, we will NEVER contact you clients. Your clients are yours, not ours.

Quote:
3) Now when I get email notices about outages, they say they are from Hyperspin. Who do the email notices to my customers come from if I am reselling the service?


The reseller program is designed around the idea of private labelling, that is you will be able to use your own brand, logo, domain etc. Your clients will receive outage notices that come from your email address (which is configured in Reseller -> Settings). They will never in any circumstances know that Hyperspin is the backend provider unless you tell them so.

You will provide sales and support to your clients, while we provide the backend monitoring for you. We are hidden behind you.
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