Hyperspin Presales & Support Forum Index Hyperspin Presales & Support

 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

How do I suspend a free account?

 
Post new topic   Reply to topic    Hyperspin Presales & Support Forum Index -> Reseller Setup & Operation
View previous topic :: View next topic  
Author Message
csc2ya



Joined: 11 Nov 2008
Posts: 3

PostPosted: Tue Nov 11, 2008 12:59 pm    Post subject: How do I suspend a free account? Reply with quote

I had a client sign up for a free trial earlier. On looking at the details for the client, it appears they are using the service to monitor a machine that does not have a site running on it.

In addition, on looking at the e-mail address of the client, this is a user that has sent spam to my personal email in the past.

Due to both of these points, I view this account as highly suspect, and wish to suspend it while I do some investigating.

I am not currently offering paid accounts, and have sent an e-mail informing my clients of this.

I have tried to suspend the account, but the option to do this does not appear.

How do I go about suspending this account?
Back to top
View user's profile Send private message
choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 321

PostPosted: Tue Nov 11, 2008 1:06 pm    Post subject: Reply with quote

Hello,

There is no "suspend" option for free/trial accounts. We suggest that you investigate this account and decide whether to keep it. If you decided to close it, you may do so as follows:
1. login to your account
2. go to Reseller -> Accounts
3. select "Close" for the account

Please let us know if you have any further questions.

Thank you.
Back to top
View user's profile Send private message
csc2ya



Joined: 11 Nov 2008
Posts: 3

PostPosted: Tue Nov 11, 2008 1:11 pm    Post subject: Reply with quote

Thankyou for the quick reply. I will be checking some things later on, and will close the users account if it still seems suspect.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Hyperspin Presales & Support Forum Index -> Reseller Setup & Operation All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group