Hyperspin Presales & Support

[msu]

Hi,

First thanks for making such a great product for resellers

I'm having a problem with refunding / canceling a test upgrade I made following the instructions here:
https://www.hyperspin.com/en/resellerinfo.php?action=2checkout

Everything is fine with receiving payments & the automated account setup. But when I go to Account -> Subscription in my reseller account and click Terminate Prematurely for that subscription I get the error message, "Please cancel the subscription before terminating it."

If go back and try to Cancel the account I get an error message that says I need to Stop Recurring for that sale in 2checkout. But I did that yesterday, so I'm not sure what's up.

Thanks for your help.

[choonkeng]

Please contact us at http://www.hyperspin.com/contact.php . We need your username to look into your settings.

Thank you.

[msu]

Just done. Thanks.