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2checkout testing / refunds

 
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msu



Joined: 14 Aug 2010
Posts: 9

PostPosted: Sat Aug 14, 2010 3:39 am    Post subject: 2checkout testing / refunds Reply with quote

Hi,

First thanks for making such a great product for resellers Smile

I'm having a problem with refunding / canceling a test upgrade I made following the instructions here:
https://www.hyperspin.com/en/resellerinfo.php?action=2checkout

Everything is fine with receiving payments & the automated account setup. But when I go to Account -> Subscription in my reseller account and click Terminate Prematurely for that subscription I get the error message, "Please cancel the subscription before terminating it."

If go back and try to Cancel the account I get an error message that says I need to Stop Recurring for that sale in 2checkout. But I did that yesterday, so I'm not sure what's up.

Thanks for your help.
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choonkeng
Site Admin


Joined: 11 Sep 2005
Posts: 321

PostPosted: Sat Aug 14, 2010 3:57 am    Post subject: Reply with quote

Please contact us at http://www.hyperspin.com/contact.php . We need your username to look into your settings.

Thank you.
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msu



Joined: 14 Aug 2010
Posts: 9

PostPosted: Sat Aug 14, 2010 4:42 am    Post subject: Reply with quote

Just done. Thanks.
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