Hyperspin Presales & Support

parallax · Joined: 14 Nov 2006 Posts: 2

Hi, I am in the Free Trial period and do not see anything in the monitoring reports that shows the response time of my web pages. Is this part of your service? Most competing services give uptime as well as response time statistics, I'm hoping you do too! If so, I'm looking forward to upgrading to Professional.

Thanks,
Michael

choonkeng · Site Admin Joined: 11 Sep 2005 Posts: 321

Dear Michael,

Thank you for your interest in our service.

We do not monitor response time of websites at this time. However, we have recorded your suggestion and may implement it in the future.

Actually, our system has a timeout setting (default to 60 sec). If your website takes too long to respond, a timeout error will still be generated and you will know if your website experiences a performance problem.

Please let us know should you have any further questions.

Thank you.

parallax · Joined: 14 Nov 2006 Posts: 2

OK, thanks for responding. The response time stats would be a really great addition and should be measured down to thousandths (0.001) of a second. You could also compare this to a "benchmark" index of big-name sites like google & yahoo.

choonkeng · Site Admin Joined: 11 Sep 2005 Posts: 321

Thanks again for your suggestions.

ppc123 · Joined: 29 Jan 2007 Posts: 1

any update reg this?

choonkeng · Site Admin Joined: 11 Sep 2005 Posts: 321

Hi ppc123. This feature has not been implemented yet. We are focusing our resources on a few key features (not including this), so it will be a while before you will see it.

Please let us know should you have any other questions regarding monitoring.

Thank you.

oumind · Joined: 16 Sep 2007 Posts: 1

I want response time report as well.

choonkeng · Site Admin Joined: 11 Sep 2005 Posts: 321

Thanks for your feedback, oumind. We will consider to add this feature.

akerr · Joined: 06 Jan 2009 Posts: 1

I agree, not having response time is going to be a deciding factor between hyperspin and a competitor that does provide it.

I really like hyperspin, but the whole web interface leaves a lot to be desired. Mostly it just feels cheap. Hard to sell to any kind of manager, no matter how good, or cheap, it may be.

choonkeng · Site Admin Joined: 11 Sep 2005 Posts: 321

Thank you for the feedback.

We have planned to add response time monitoring and improve our interface in the coming months, so these aspects will improve.

If you have any other suggestions/feedback, please let us know.

Thank you.