Monitoring Service

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Testimonial

"We are able to monitor and manage our servers thanks to HyperSpin."
- Russ Gottlich, CEO LoudHost
Read all 47 testimonials

Frequently Asked Questions (FAQ)

Monitoring & Alert

1.	When will I receive alert emails from your service?
2.	How do you determine a website or server is down?
3.	Do you send alert via sms?
4.	How do I know if your service is being used to monitor my website or server?
5.	Someone seems to be using your service to monitor my website or server!
6.	Why do I receive alerts in reverse order (UP alert followed by DOWN alert)?
7.	Why do I see many short downtimes?
8.	Why do I receive "unknown host xxx" error when I can still access my website/server?
9.	What should I observe when using PING?
10.	How do I monitor ASP/PHP/JSP/Coldfusion?
11.	How do I monitor database servers behind firewall?
12.	How do I monitor password-protected websites?
13.	How do I show my website/server uptime statistics on my website?
14.	How do I pause monitoring during planned downtime?
15.	How to automatically send reboot request to my provider during downtime?
16.	How to prevent monitoring from affecting my website stats?
17.	I am using T-Mobile USA and I don't receive SMS from your service.

Technical

1.	Do you monitor from multiple locations?
2.	Your downtime report seems incorrect or conflict with my webhost's.
3.	Will your monitoring activity consume my website/server bandwidth noticably?

Billing

1.	I am interested to subscribe, but I don't know how.
2.	I am interested to subscribe, but PayPal is not available for my country or I do not wish to use PayPal.
3.	I subscribed before you restructured your plans and prices. Will the change affect me?
4.	How do I update my credit card information in PayPal?
5.	How do I use the "funds" payment method?
6.	How do I calculate the number of ports I need?

Others

1.	Can I manage more than one website or server in an account?
2.	Will I receive any 3rd party advertising emails by registering with your service?
3.	What are your security measures and how do they affect me?
4.	Why is my website or server restricted?
5.	How do I add my company to the webhost ranking?

Reseller

1.	How much profit can I make?
2.	How much does it cost me?
3.	How does rebranding work?
4.	How does billing work?
5.	How do I setup my reseller site? Do I need to upload any file?
6.	Can I offer free trial, and free accounts to my clients?
7.	Who will provide support?

You may contact us if you have other questions.